Tips for VoIP Customers     Before you need 9-1-1: Tips for All 9-1-1 Callers Try to stay calm, dial 9-1-1 Give the location of your emergency and your call back number Tell what type of help is needed (police, fire, ambulance) Stay on the line and answer 9-1-1’s questions Don’t hang up until the call is complete       Verify that you can access 9-1-1 with your phone. Check your service provider’s Web site for emergency calling features. Links for some providers are found on this Web site. Be sure to keep your registered location current with your VoIP provider. If the power is out, your VoIP service may be out too. Consider purchasing a back up power supply. If you travel with your VoIP adapter, be sure to update your registered location with your service provider. The time it takes to process the update can vary considerably. Therefore, when traveling, if you need 9-1-1 service, use another phone. Inform children, babysitters, and visitors about your VoIP service. Post your address and call back phone number near your phone. It is a good idea to know what police, fire or sheriff's department is responsible for your 9-1-1 call and have their phone number on hand to provide to the call taker. Consider keeping a land line phone for accessing 9-1-1 emergency services. Burglar alarms, fax machines, satellite TV, and DVRs often rely on analog modems. Check with your VoIP provider to determine if their service supports analog modems.